Integrated Management System

Generali Osiguranje Srbija a.d.o. operates within an integrated management system. The processes of development, contracting and sales of  all types of life and non-life insurance, as well as claims handling and settlement activities are in accordance with the following standards:

ISO 9001: 2015 - General Quality Management Standard (2009 year)

ISO 27001: 2013 - Information Security Management System (2011 year)

ISO 14001: 2015 - Environmental Management System (2016 year)

OHSAS 18001: 2007 - Occupational Health and Safety Management System(2016 year)

ISO 10002: 2014 - Quality management - Customer satisfaction (2016 year)

ISO 22301: 2012 – Business Continuity Management System (2017 year)

SO 50001: 2011 – Energy management systems (2018 year)