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Personal Data Protection

This notice relates to the protection of personal data which Generali Osiguranje Srbija a.d.o. receives via its website/mobile application.

By filling out the contact page questionnaire, i.e. filling out a questionnaire on a mobile application, you provide us with your personal data and the consent to process, use and store them in accordance with the Law on Personal Data Protection, and this notice. You can revoke the given consent by calling our Contact center which will further inform you of the procedure for revoking the consent in case of unlawful processing of data, i.e. use contrary to the intended purpose, and of the procedure regarding the right to information, access to data and a copy thereof.

Personal data include:

  • Name and surname;
  • Personal number;
  • E-mail;
  • Telephone number;
  • Fax;
  • Mailing address (street and number, postal code and place of residence)
  • Citizenship (only for taking travel insurance via mobile application).

We treat all personal data as confidential. We store them permanently, until possible recall.

Generali Osiguranje Srbija a.d.o. also collects anonymous demographic data (age, gender, tendencies, interests) and data about the hard disk or software of your computer (IP address, browser, domain, time of access and visited websites, phone’s IMEI number).

We collect data solely for safer identification and for handling the client’s request, but for other purposes as well. The said data are a minimum of required information. We also use them to inform our clients about our products and services, to maintain their quality and obtain statistical data on the use of the website/mobile application. We also use personal data to carry out research on the clients’ opinions about our current and potential services and products. 

Generali Osiguranje Srbija a.d.o. takes all necessary technical, personnel and organizational measures for data protection, in compliance with the law, ISO/IEC 27001:2013 standard and internal by-laws. We will not make your personal data available to third parties without your explicit consent. They are safe from misuse, destruction, loss, unauthorized changes and access.

Generali Osiguranje Srbija a.d.o. protects privacy by using technologies that enable the safest way to use the Internet. Generali Osiguranje Srbija a.d.o. protects your personal data from unauthorized access, use or disclosure. When personal information (such as payment card number) is transmitted through the website, it is protected by security technology such as Secure Socket Layers (SSL).

The consent for collecting, processing and use of personal data can be revoked. For more information on the matter, and the right to notification, access to data, and a copy thereof, contact us by:

  • Calling the contact center: 011 222 0 555
  • Mail: Generali Osiguranje Srbija, Vladimira Popovića 8, 11070 Novi Beograd
  • Fax: 011 711 4 381